CHAMILIA LIMITED WARRANTY
Effective as of June 1, 2018.
CHAMILIA warrants all of its products, worn under normal use and service, against defects in materials and workmanship for a period of two (2) years from the date of original purchase. Proof of purchase is required. If you have a warranty claim for any product purchased from a CHAMILIA retail partner or online from the CHAMILIA website, please contact our customer service representatives at 1-833-730-6818, Monday through Friday from 8:30 am to 5 pm EST. After notifying our customer service representatives of your warranty claim, and receiving their approval to send the defective product back to us for our inspection, please follow the instructions detailed below:
For Customers in the United States or Canada:
Attn: Chamilia Returns
1 Kenney Dr. Cranston RI 02920
Include in the returned materials a written statement of the following: your telephone number, your full address, the date you received the products, and the nature of the defect.
For online and catalog customers, you are responsible for the costs of and arrangements for the shipment of the defective products to be sent back to CHAMILIA. In the event CHAMILIA determines that your warranty claim is justified, CHAMILIA will refund the necessary costs of shipment through the Postal Service to you. You must take reasonable care that the products are not damaged during their return.
Upon receipt of a defective product, and confirmation and agreement by CHAMILIA, or the CHAMILIA retail partner, of the existence of a defect, CHAMILIA or the CHAMILIA retail partner will, at its discretion, either (i) replace the product with a new product that is the same or equivalent to the product being replaced, subject to product availability, or (ii) refund the purchase price of the defective product. Please be advised that CHAMILIA does not offer repair services for its products. Any repairs undertaken by a third party, excluding repairs by a CHAMILIA retail partner, will void the CHAMILIA warranty.
Please be aware that the rights to return defective products provided hereunder are separate and in addition to the rights provided to CHAMILIA customers under the Return Policy at Chamilia.com.
CHAMILIA warrants all of its products, worn under normal use and service, against defects in materials and workmanship for a period of two (2) years from the date of original purchase. Proof of purchase is required. For products purchased from a CHAMILIA retail partner, returns must be made to the same CHAMILIA retail partner where the original purchase was made. The warranty offered on CHAMILIA products is provided in addition to any statutory or other legal rights, which may vary by state or jurisdiction, and does not affect any such rights.
EXCLUSIONS, LIMITATIONS, AND DISCLAIMER OF OTHER WARRANTIES
Exposure to certain elements, including but not limited to chlorine in pools, perfumes or lotions, could tarnish sterling silver jewelry. This is not a defect in the materials or workmanship and is not covered under this warranty. Please refer to the “Caring for Your Jewelry” instructions at Chamilia.com/FAQ, for more information on protecting your CHAMILIA product.
The CHAMILIA warranty does not cover lost items.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHAMILIA HEREBY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS NOT SET FORTH ABOVE. ANY WARRANTIES IMPLIED BY STATE LAW FOR THIS PRODUCT, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE APPLICABLE TERM OF THE EXPRESS WARRANTY PERIOD PROVIDED ABOVE. Some states and jurisdictions may not allow limitations on the duration of warranties, so the above limitations may not apply to you.
CHAMILIA IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. Some states and jurisdictions, including New Jersey (USA), do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.
The warranty offered on CHAMILIA products is provided in addition to any statutory or other legal rights, which may vary by state or jurisdiction, and does not affect any such rights.